SoapMaker 3 Support
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Initial Purchase and Download
Updating and Recovery from System Problems
Recipes and Blends
Q: The Sales History report shows my profit is more than my price!
Was adding cost instead of subtracting. This will be fixed in the next update.
Q: I can't add a new item when editing a previously saved Product Transfer register.
This will be fixed in the next update. Meanwhile, please create a new transfer register for the added items.
Sometimes when I try to edit an existing transfer register, I see a warning saying:
This is a small bug that will not interfere with the operation. Please ignore the warning - it will be fixed in the next update.
I got an error when trying to edit a batch in MyProducts:
This is a bug that only happens when you attempt to edit a batch which contains only packaging items. It will be fixed in the next update.
Meanwhile, you can delete the batch and then record a new one with the desired values.
When updating from a version prior to 3.10, I received this error:
A: This error can occur while updating the database if you had saved a batch with very small portion sizes in fl oz.
Your database will have been left in an usable state. To correct this, please contact us by posting
a trouble ticket and attaching a copy of your latest database backup. We will attempt to repair it for you so you can use the
new version of SoapMaker.
Q: Some of my product costs look very strange - not at all like the recipe cost.
This problem was fixed in release 3.7.2. However, you may still have previous records affected by that bug. If you then make new batches using an affected ingredient, the batch cost will not be correct. To resolve this, you need to delete the dummy purchase record in the Purchase History for that ingredient. Look for a purchased lot with supplier name 'Cancelled Batch'.
Q: When I export a report in CSV format, it doesn't open correctly in Excel. There is only one column.
A: SoapMaker exports files using TAB as the separator (because commas are used as decimal point in many countries). Excel defaults to comma as separator, but you can choose which separator you want. In Excel go to DATA -> Text To Columns -> Choose delimited: then choose your separator "Tab" and you should see the correct format immediately in the "data preview". Then click FInish. Once you have the correct format, save the document and it will be permanent.
Purchase, Download and Installation
Q: Will SoapMaker run on a tablet computer?
If the tablet runs the full Windows operating system (i.e. with support for legacy apps), SoapMaker should
run fine. You may want to consider adding a mouse and keyboard (USB or wireless).
Q: I can't install SoapMaker - the SMinstaller won't run!
A: If you have Windows 8 or later, when you first run the downloaded SoapMaker installer you may see a message saying... 'Windows prevented an unathorized app from starting!' If you see this message, click the More Info link and then click Run Anyway.
If you failed to do this initially, right-click the SMinstaller icon and choose Properties from the
pop-up menu. On the General tab, if there is a Security section at the bottom with a button labeled 'UNBLOCK',
click this and then click OK. Right-click the icon again and choose Run as Administrator.
Q: How do I upgrade from SoapMaker 2.x to SoapMaker 3?
If you currently own SoapMaker 2, you can purchase an upgrade to version 3 at a special price.
You will be able to import your database of recipes, ingredients, etc. into the new version once you
have installed it. See Upgrade to SoapMaker 3 for details.
Q: Is there a free trial available before purchasing?
Administering a trial version is difficult, so we have not offered a free trial since SoapMaker3 was
introduced at the beginning of 2009.
For an overview of the program, see the Guided Tour...
Q: Where should I put SoapMaker when I download it?
You can download the installer to your desktop and then run it from there. It will install the SoapMaker
program and related files in Program Files/SoapMaker3. It will also make shortcuts in your Start menu and on your desktop.
Q: I downloaded your SoapMaker software and now I can't find it on my computer...
The SoapMaker installer program you downloaded is called SM3installer*.*.exe. When you downloaded it,
there should have been a dialog showing the destination folder, and giving you a chance to change it if you wanted.
It's probably either on the Desktop, or in the Downloads folder, depending on how your browser
preference is set. Try using the Search or Find tool in your Start menu to look for SM3installer*.*.exe.
Q: I have two computers; can I install SoapMaker on both of them?
A: The SoapMaker licence agreement entitles you to install SoapMaker on one or two computers for your own use.
If your computers are connected by a local network, you can set up a shared database so that either can access it. See the Users Manual topic 'Sharing your Database' for instructions.
If your two computers are not network connected, the databases will be inconsistent unless you regularly
copy the database files between computers using the Backup Data and Restore Data commands.
Q: Can I run SoapMaker on my Mac or Linux system?
A: You may be able to use SoapMaker on your Mac or Linux by also running Windows. Click here for more information...
Q: When I try to run SoapMaker, I get the message 'Windows cannot access the specified device, path or file...'
A: Things to try:
Q: When I click the Download button, nothing happens.
A: If you are using Firefox as your browser, there may be download manager plug-ins that are interfering, or some other setting you can change. See this page for more info... mozilla support
If you are using another browser, try searching the web for download problems
with your browser version. There may be a simple fix by changing settings, or clearing history.
Getting the latest Update; Recovering from System problems
Q: How do I backup and restore my database of recipes and ingredients?
Your database of recipes, ingredient costs and inventory could be lost forever
if you experience a computer failure! To guard against this, you should make a regular
backup copy of your database. In your SoapMaker program, see the HELP topic Preserving Your Data in the Reference section.
My computer was repaired (or I've had system problems), and now I need to re-install SoapMaker.
A: If you are a registered owner of SoapMaker 3, follow the steps below to restore your SoapMaker:
Q: I have a new computer. How do I move my SoapMaker over from the old one?
A: NOTE: If you are changing from a Windows computer to a Mac, please see For Mac users...
If you are a registered owner of SoapMaker 3, follow the steps below to restore your SoapMaker:
Q: Where is my database stored?
A: Normally you do not need to access your database file directly. However, if you are re-installing SoapMaker on a new or repaired computer, and do not have a backup copy of your database file, you may be able to recover the primary database file from your old computer or the old hard drive content.
The primary database file is called SM3data.sdb, and is normally located in a folder called SoapMakerData. On Windows Vista or later, this folder is in the AppData/Roaming folder. On Windows XP, it's in the Program Data folder. You may have to set your Control Panel Folder Options to show hidden files and folders in order to see this.
Note that if you had previously used the SoapMaker Move or Share Data command, the database location will be wherever you specified at that time. If you cannot find the file, try using the Windows Search feature to look for 'SM3data'.
Q: I re-installed SoapMaker as instructed, but it still has problems. What now?
A: Normally when you uninstall and re-install SoapMaker, it does not affect associated entries in the system registry. However, if the registry entries have become corrupted somehow, it may be necessary to clear them and allow the program to re-build them.
Here's how to clear the SoapMaker registry and re-install the program:
Q: I'm unable to log in to download the latest update..
A: If your email has changed, you can log in using your old email address, and then change it in your account record.
If you have forgotten your Password, you can request a new password on the updates page. You will have to identify yourself using the name and email registered in your account, and you will get a new temporary password which matches the last 5 characters of your SoapMaker Registration Number. This new password will be sent to your account email address.
After logging in with the temporary password, you can change it. Please write it down and keep it in a safe place.
If you have forgotten your password, and you no longer have access to your regsitered email address,
you will need to contact us for assistance by creating a trouble ticket...
Q: How do I know my registration number, and what version of SoapMaker I have?
A: Open SoapMaker, and choose About SoapMaker under the Help menu.
If you are reinstalling SoapMaker and have forgotten your registration number, you can log in to the download page - your latest download version, and your registration number are displayed there.
Q: How do I uninstall SoapMaker?
To uninstall SoapMaker 3, go to your Start menu and select
To uninstall SoapMaker version 2.5 to 2.8, go to your Start menu and select
Q: I downloaded SoapMaker to my Mac but I can't install it.
Q: Whenever I try to run my newly installed SoapMaker, the Windows Installer keeps running instead.
This is a known problem with Windows which can occur if the initial installation was
aborted or interrupted for some reason. See this for a possible solution:
Windows Installer CleanUp Utility
Q: Error message: Unable to use the database at .... Would you like to open a saved backup copy of your database?
A: This indicates that SoapMaker cannot find the database file in the expected location, or the file has been corrupted. If you have a backup copy, click YES and browse to find that copy.
If you do not have a backup, you can restore the original sample database as follows: When SoapMaker asks if you would like to open a saved copy of your database, click YES, then browse to this location:
C:\Program Files (x86)\SoapMaker3\Sample Data\SM3Data.SDB
This will restore the sample database that originally comes with the program. Then you can start adding your own data.
Please make a backup copy regularly and save it on an external medium like a memory stick or writeable CD.
Q: How do I begin entering my own ingredients and costs?
Q: The program came with ingredients I use, but the costs are wrong. How can I correct them?
Q: How do I delete example ingredients I don't want?
In MySupplies you can delete any or all of the example Additive and Packaging ingredients that came with SoapMaker.
See the HELP topic Q and A: Deleting example data.
Q: Why do the recipe costs seem to be slightly off for ingredients I purchase by volume?
A: When converting between weights and volumes, SoapMaker considers the specific gravity (SG) of each ingredient. When you create a new Additive ingredient in MySupplies, you are required to enter its SG. If you use an incorrect value, conversions between weight and volume will be off.
See the HELP topic Specific Gravity in the Reference section for more information and a list of SG values for some common ingredients.
Q: Can I use SoapMaker for lotion recipes or for melt and pour soap?
SoapMaker is intended to be used for all your recipes, including lotions or M&P soap.
When you open a new recipe you can set it's type to "non-soap". The recipe form is different for non-soap recipes;
there is no lye area, water is handled like any other ingredient, and percentages are calculated across the whole
recipe, not just the base oils. (The "Qualities Graph" only applies to soap recipes, as it's based on the properties
of various oils when saponified.)
Q: I don't see goat milk in the oil list. How can I add it to a recipe?
Whole goat milk contains only about 4% fat, so even if you replace all the water in a recipe with goat milk,
it will have a very small effect on the amount of lye. For this reason, we did not include goat milk in SoapMaker's
list of base oils. For example, if you made a tallow recipe and replaced all the water with goat milk, it would require
only 1.6% more lye.
Q: What do the graph numbers mean?
A: The Predicted Soap Quality numbers displayed on SoapMaker's Qualities Graph depend on the characteristics of the base oils which make up the recipe. The base oil characteristics, and the resulting soap qualities, include:
The Soap Quality numbers are intended only for comparing recipes with different
base oil combinations, so they do not reflect lye discount (super-fatting) or additives,
even though these may affect the resulting soap qualities somewhat.
The numbers are relative, and have no absolute meaning.
Q: How do I set my bar size and quantity?
A: SoapMaker provides several places where you can set the size and quantity of bars (or portions) for recipes:
Following is a discussion of each of these, suggesting how they should be used and any limitations you should be aware of.
Recipe bar size
In MyPreferences, you can set either the Bar Size, or the Number of Bars you normally make. This setting will be the default value for all new recipes of the same type. (Changing this value in MyPreferences only affects new recipes - any existing recipes will not be affected.)
On the Recipe Form Options page, you can override the default setting, and specify either the Bar Size or Number of Bars. When you set one of these parameters, the other is automatically calculated from the total recipe weight.
In a recipe, you can only set one bar size - this serves as a rough guide to what the recipe will make, but if you want to divide each batch into sub-batches with different bar sizes, you have to do this as part of the batch recording process as described below.
The recipe bar size is the un-cured size before any shrinkage.
Resizing a Recipe
When you use the Resize Recipe command, you have several options for specifying the new recipe size. Unless you use the option to set a different bar size, the resized recipe will have the same bar size as the original, and the number of bars will be changed to suit the new total size.
When you resize to fit a mold, SoapMaker only considers the total volume of the mold. It does not use the bar size or quantity you may have used when defining the mold - these are only tools to assist you in calculating the total volume.
Resizing to fit a mold may require some experimentation because of the variables involved. After making a batch with the resized recipe, you may have to adjust the mold volume specification a bit to get the desired result with future batches. (For more information about this, see your Users Manual topic 'Why is my resized recipe too large (or too small) for the mold?' in the Frequently Asked Questions under the SoapMaker HELP menu.)
Recording Batches (Pro edition only)
When you use the Make Batch command, the New Batch dialog provides options for setting the bar size and number of bars. It is possible to divide a batch into as many as 4 sub-batches with different bar sizes.
The bar size options are:
Editing Saved Batches
Batches that have already been saved can be edited in MyProducts to change the nominal bar sizes or quantities made of each.
IMPORTANT: The Cured Size (after shrinkage) is what defines each of your unique products (along with the
Product Descriptive Name). Especially if you use the Price List feature, you will want to make sure that subsequent
batches of your standard products have the same Cured Size. This is determined by the nominal sizes you set, and by
the Shrinkage Factor. So when adjusting either of these, keep in mind that a different Cured Size will
effectively create a new product in your Price List.
Q: How can I size a recipe to use exactly 6 oz. of lye?
You can use the "Resize Recipe" command in SoapMaker to make a recipe using a particular quantity of lye.
Q: What's the difference between recipe groups and recipe types?
Recipe groups are like "folders". You can create any group names you want to help you classify and organize your recipes.
The groups provided with SoapMaker are just for illustration purposes; you can use them or replace them with something meaningful to you.
(Note: You cannot delete or rename the Archive group).
You choose the type when you open a new recipe. You choose the Group, as well as the recipe name, when you first Save the recipe.
You can save any recipe type in any group. MyRecipes shows the type of each recipe by displaying an icon next to each recipe name.
Q: I'd like to input my additives as a percentage of the base oils. Is there a way to do this?
SoapMaker 3 provides a handy Fragrance Calculator built in to the recipe form.
On the Options page, set the Suggested Fragrance Amount to the desired percentage of base oils.
Then on the Additives page, you will see at the bottom the Suggested Fragrance Amount based on the
percentage you have specified.
Q: How can I include my labor costs?
Q: The lye amount recommended by SoapMaker is slightly different from another calculator I've used. Which is right?
A: The quantity of lye recommended for a particular recipe is calculated from the Saponification (SAP) values of each base oil in the recipe as determined by industry research. However, the SAP values for different oils can vary slightly between different manufacturers and even between different batches from the same manufacturer. The SAP values used by SoapMaker are averages of the data from a number of sources. (The values used by other calculators probably are too.)
There is no way of knowing the exact SAP value for your particular oils except to actually measure them, and this is beyond
the capability of most home-based soap makers. So don't be concerned about minor discrepancies between different calculators -
there is no absolute "bible" of SAP values. We recommend using a lye discount of at least 4% to ensure there is some margin for error.
Q: I purchase lye in liquid form. Can SoapMaker handle this?
SoapMaker supports the use of pre-mixed lye solution. However, it assumes that you do your own pre-mixing of lye and water,
so there is no "pre-mixed lye" category in the ingredients database. When you enter your lye purchases into the database,
you will have to make adjustments.
For more information, see "lye, pre-mixed" in the SoapMaker HELP index.
Q: I use a base oil which is not in SoapMaker's database. How can I add it?
You can add a new oil yourself if you know the SAP value and specific gravity.
If you want the Qualities graph to reflect the new oil's propeties, you will also need to enter the
fatty acid composition and iodine value.
These data should be available from your supplier, or online.
Q: If I enter a water discount in a recipe, what is it discounting from?
In soap recipes, SoapMaker calculates the recommended water at 2.33 x the lye amount. If you like your mixture a bit
thicker than that, you can reduce the water amount by some percentage. For example, if you specify a water
discount of 10%, then the water amount will be calculated as 90% x 2.33 = 2.1 x the lye amount. If you like a
wetter mix, you can specify a negative "discount".
Q: Why does my recipe cost per bar go up when I increase the water discount?
As you discount the water amount in a recipe, the cost per unit weight of the recipe
increases because the proportion of water (the cheapest ingredient) is less.
Q: My supplier of oils provides SAP values which are very different from those in SoapMaker. Can you explain?
A: There is no universal standard in the way industry sources state saponification (SAP) values. However, it is fairly common to see SAP values stated in grams of potassium hydroxide (KOH) per kilogram of oil. SoapMaker makes use of SAP values stated in grams of sodium hydroxide (NaOH) per gram of oil. The conversion between the two methods is given by the formula:
For example, a supplier may provide a Palm oil SAP of 197.8 (for KOH in grams/Kg).
Q: Why doesn't the graph include a cleansing quality?
We removed the "cleansing" attribute because people found it confusing ("Doesn't all soap cleanse?").
The harder oils do make a harsher soap which "cleanses" more oils from the skin. They also produce the fluffiest lather,
so you can use the "fluffy lather" quality as an indicator of "cleansing".
Note also that the more "cleansing" the soap, the less moisturizing.
Q: What blend of oils does SoapMaker use for Shortening properties?
Shortening manufacturers consider their recipes to be trade secrets, so we have used an educated guess
to determine the properties. For US shortening, we used an equal blend of Palm, Soybean, and Cottenseed oils.
For Canadian shortening, we used a 30/70 blend of Palm and Soybean.
Q: The volume of a drop in SoapMaker does not agree with the drop size of my pipette...
The drop unit of measurement is intended for very small quantites. The exact size of a "drop"
depends on the viscosity of the particular liquid being measured, as well as the tool used to do the dropping.
If you are using more than just a few drops in a recipe, then it would be more accurate to enter the amount
in a different unit such as milliliters instead.
Q: Why isn't Lanolin included in the base oils list?
Lanolin is a waxy substance, with only a tiny percentage of the fatty acids we normally use to calculate
the numbers for SoapMaker's graph. The SAP value is 0.075 which is only about half of that for a typical
soap-making oil. For these reasons, we suggest Lanolin be treated as an additive rather than a base oil
in your recipes. If you prefer to add it to your base oils list, you can use the SAP value above, but it will not
contribute to the graph numbers. The specific gravity of lanolin is 0.9.
Q: I want to enter a recipe which calls for 15% superfat. Do I simply set the lye discount to 15%?
Percentages can be tricky unless you're very clear what you mean...
Q: How can I make a layered soap with different oils for each layer?
A: This can be done - it will just require an extra step. Say you are making a 3-layer soap, and want to use a different oil mix for each layer - the problem is that you need 3 separate component recipes to get your lye calculation, but you want a single combined recipe for recording batches, making sales and tracking your product stock.
Here's how to do it:
Q: When I make an oil infusion, how do I account for oil waste in the Blend formula?
When you make an infusion, some of the liquid will be lost when you strain out the solid material.
Here's how to handle this in your Blend formula to make sure your inventory is correctly adjusted...
This will give you the correct final weight for the infusion, and when you make the blend it will adjust your inventory correctly
for the Olive oil used, including the waste.
Q: How should I include loofah sponges in a soap recipe?
A: Some users have asked what's the best way to handle sponges embedded in soap...
You can simply treat them as 'packaging' items, but this will give an incorrect value for the recipe weight and volume.
Perhaps a better alternative would be to treat them as additives. In this case you would have to do some experiments:
Now create a new additive called 'Loofah' and enter the specific gravity you just measured. In the Notes section of MySupplies, enter a note to say what the weight per inch (or cm) is. Or better still, make a little table showing the weight of the various lengths you use in recipes.
When you purchase Loofah, either calculate the weight using the notes in MySupplies, or just weigh the piece you purchased and record the quantity in ounces (or grams). Based on your cost, SoapMaker will record a unit cost in $ per ounce or gr.
When you use Loofah in a recipe, either weigh the piece, or calculate the weight based on
the length and enter the quantity in ounces or grams. The recipe's weight and volume will
be more accurate than if you used the 'packaging' option.
Q: How do I include eggs in recipes?
A: If you don't care about the added weight or volume caused by including eggs in your recipes, you could just treat them as packaging items. However, if you want to have accurate weight and volume calculation in soap recipes, treat them as additives (the effect on lye calculation will be negligible).
Rather than weigh the egg (minus shell) each time you use it, pick a typical egg and weigh that after breaking it. Make a note of this weight. (If you use the yolk and white separately, it's a bit more complicated.)
Assuming you use the whole egg, start by defining an additive in MySupplies called 'Egg'. The specific gravity is 1.03. For convenience, use the NOTES area to remember how much one egg weighs.
Now when you record a purchase, record a carton of a dozen eggs as 12 containers (i.e. egg shells) with a container SIZE equal to whatever you weighed a single egg after breaking it. Your egg stock in MySupplies will now show the total weight of the eggs (minus shells), and the unit cost.
In a recipe, include 'Egg' as an additive, and enter the weight of one egg multiplied by the number of eggs.
Q: Why does an ingredient's unit cost not match what I paid for it?
A: The unit cost of an ingredient shown in MySupplies, and used to calculate recipe costs, is based on your most recent purchase of that ingredient.
If this cost does not match what you paid, there are several possible reasons. Check the Purchase History for that ingredient to see:
Q: Why do the lists in MySupplies show only dashes in the In Stock and Value columns?
These columns are not used if you have the Lite edition, since there is no inventory management.
You can turn on these features by purchasing an upgrade to the Professional edition.
Q: How do I change MySupplies to show the units I use in recipes?
When I add a new purchase to my stock I input the purchase in lbs because that's how I buy it. But my recipes use ounces. How do I change MySupplies to show ounces?
MySupplies always tracks your ingredients inventory using the units in which they were purchased.
There's no need for you to change the units from lbs to ounces, just because
you use the ingredient in ounces. SoapMaker will do the necessary
conversions to figure the cost for your recipes and to adjust your inventory in fractions of a lb.
Q: When I Edit a purchase record to change the quantity, I'm unable to change the units...
The units in a purchase record are based on the units you specified when first recording the purchase.
The only way to change them is to record a new purchase and delete the old purchase record.
Q: How do I record the price of an ingredient I bought on sale while remembering my regular price?
SoapMaker saves each purchase in the Purchase History for that ingredient or supply item.
So you can see how much you bought and what you paid for it.
However, the unit cost used in calculating recipe and product costs is always based on the
most recent purchase, even though the stock being used to make batches is still from a lot purchased earlier.
Q: Why does the cost/bar shown on a recipe differ from the same recipe's batch cost/bar?
When you "make a batch", the number of bars made is intitally calculated from the bar size specified
in the recipe. However, you can then specify exactly how many bars you make, and SoapMaker will
re-calculate the cost/bar.
Q: Why does the total cost shown on a recipe form differ from the cost of batches made with that recipe?
Recipe costs are always based on the most recent purchase of each ingredient (your 'current market value').
When you record a batch, however, the total cost is calculated from the actual cost paid for each ingredient lot used
to make the batch. By default, SoapMaker takes stock from the oldest purchase records with stock remaining,
but you can change this in the NEW BATCH dialog by using the EDIT LOTS command.
Q: When first setting up my inventory, how can I record batches made before SoapMaker?
Q: Is there a way to copy my SoapMaker record of purchases and sales to a spreadsheet program?
You can export the contents of MySupplies and MyProducts as CSV (character-separated-variable)
files for importing into spreadsheet or accounting programs. With MySupplies or MyProducts as the front-most
window, choose Export...as CSV under the File menu.
Q: When I buy more stock, should I enter the new price right away, or wait until I use up the old stock?
It may help to understand how SoapMaker calculates the unit cost of each ingredient...
Q: I buy supplies in bulk, and then resell them. How can I track them in my inventory?
Q: When I delete a batch, why can't I re-use the batch number?
Batch numbers are assigned automatically and can't be changed because this would
affect the integrity of the database.
Q: How do I handle different local sales tax rates when I sell at different venues?
Q: Why does the total of products sold in the Sales History report does not match the total gone in MyProducts?
A: The Sales History is derived from your saved invoices, while the quantity gone shown in MyProducts is just the difference between bars made and stock left.
Q: How can I account for products which I give away, use myself, or waste because of flaws?
Q: How can I sell and track gift baskets?
Q: I make one large batch of soap base, then split it into smaller batches to add different scents and additives. How do I record this?
Create one recipe with just base oils for the large batch, then make resized copies for each of the smaller batches, add the
desired scents and other additives to each, and save them with appropriate names. Use the large recipe as a guide when making
the soap, but use the Make Batch command with each of the individual smaller recipes to actually record the batches made.
Q: How can I give a customer free shipping, but still record the shipping cost for my records?
When creating the invoice, include the shipping cost, but enter a customer discount to match it. (Note: Since Release
3.4.1 you can enter the actual amount of the discount instead of the percentage.)
Q: I purchased a blend of oils - how can I determine the properties?
A: If you purchased a blend of base oils which are already in SoapMaker's database of more than 80 oils, you can easily determine the properties of the blend so that recipe lye quantities will be calculated correctly, and the predicted soap qualities on the graph will be accurate.
There are two ways to do this - if you have the Professional edition, you can use the Blends feature to create a temporary custom blend with the same constituent oils and proportions as your purchased blend, then copy the properties of the temporary blend. Or you can calculate the purchased blend properties manually using the properties of the constituent oils. Following are step-by-step instructions for each method.
We will use the example of a blend of 60% Olive oil and 40% Canola - let's call the blend 'CanOlive'.
Using the Blends feature (Pro edition)
Manual calculation of blend properties
Now that you have your new blend's oil properties, you can see how its relative qualities compare with other oils by selecting Compare Oil Qualities under the main Tools menu.
Q: I get a warning message when I try to download or install SoapMaker.
A: Windows defender, or your virus protection software may simply be warning that the program you are about to download or install is not recognized as a well-known application. (Of course SoapMaker is well-known by people in the soap business, but this is a small market so there are not millions of downloads.)
If you are using Windows Defender, when you try to run the downloaded SoapMaker installer
you may see a message saying...
'Windows prevented an unathorized app from starting!'
Alternatively, you can disable Defender temporarily as follows:
If you use Symantec's Norton security software, its 'reputation' system may not recognize SoapMaker as a 'well-known' application.
It is safe to install, and you can correct the 'false positive' situation as explained in this link...
Q: I just purchased SoapMaker, but when I try to register it says my registration number is not valid. What do I do?
A: The most likely reasons for your registration number not being accepted are:
Q: I downloaded SoapMaker, but when I try to install it I get an error. What should I do?
The installer file may have been corrupted during download. Try downloading again.
If you are using
accelerator software, it may help to turn it off first. Or, try using a different browser, such as FireFox.
Q: I'm unable to backup my database to an external medium (CD, DVD, Flash drive, etc.)...
In order to backup to a CD or DVD, you must have a drive capable of writing, and a writeable disc.
Q: I got an error message saying SoapMaker has encountered an error. What should I do?
Q: I got a system error message. What should I do?
Report the error by submitting a problem report at Contact us...
Q: A message says I have missing Blend formulas - how can I recover?
A: Prior to version 3.4.1, it was possible for a new blended ingredient to reference the wrong formula, or to lose its formula altogether. In the latter case, you may see an error message saying The following blended ingredient(s) do not have matching Blend Formulas: followed by one or more ingredient names.
To correct this you will need to delete any blended oils or additives which do not have a matching Blend formula. (NOTE: if an ingredient has been used in recipes, you will first have to delete the recipe, or modify it temporarily to not include the ingredient you are about to delete.)
To correct the problem, follow these steps:
Now you can re-create your blends, and then correct any recipes you changed temporarily to avoid using them. If you had previously made any of the problem blends, you will need to make them again, and then audit your stocklist items to adjust quantities to match your actual stock.