This is a false positive caused by a recent Windows Defender update that incorrectly said SoapMaker contains a trojan. We have confirmed with Microsoft that SoapMaker is safe, and they quickly released a new Defender update to solve this false positive.

If you experience this problem, just make sure you have the latest version of Windows Defender...
Open the Windows Security app and click 'Check for updates'.

The SoapMaker FREE application includes examples and demonstrations of the PROFESSIONAL edition features. You can download it to use as a soap calculator, and to check out what the Pro edition offers.

SoapMaker requires the full Windows operating system with support for legacy apps. If a tablet meets this requirement, SoapMaker should run fine. You may want to consider adding a mouse and keyboard. (Note: Tablets using the Windows RT version or Windows-S do not support legacy apps like SoapMaker.)

iPad and Android tablets, and Chromebook computers are not compatible with SoapMaker. But you can access SoapMaker on your PC from your tablet using software such as realVNC.

Mac users can run Windows on their mac using a solution such as:

Many Mac users have purchased a cheap Windows computer just to run SoapMaker.

SoapMaker is only available in English.

You can use any units of weight or volume you wish, and they are converted automatically as required. For example, you could enter a liquid ingredient in milliliters, and have it converted to ounces.

SoapMaker uses whatever currency symbol your system is set to use.

(NOTE: If you are changing from a Windows computer to a Mac, please see the above topic: Can I use SoapMaker on my tablet, Mac or Chromebook?)

NOTE: You cannot re-install SoapMaker simply by copying the program file from the previous location. You must run the SoapMaker installer to install the program as described above.

Follow the steps below to restore your SoapMaker:

1. If you own SoapMaker LITE or PROFESSIONAL, then:
   1. Log in to your account and download the latest version. (If you have forgotten your login password, you can request a new one. Or if you have forgotten or changed your login email, you can use the contact button below to request assistance.)
   2. Once logged in, you will see your registered name and registration number which will be needed to run SoapMaker after it has been installed.
   3. Click the Download button, and save the SM3installer file to your hard drive.

   Or if you just have the FREE edition, then go to the SoapMaker FREE page and click the Download button.

2. If the previous version of SoapMaker is still installed but was causing errors, un-install it by using Control Panel/Programs/Uninstall. (If it is no longer installed, or you just want to update to a newer version, you can skip this step.)
3. Locate the downloaded SM3installer and right-click it - from the pop-up menu, choose Run as administrator to start the installation.
4. When installation is complete, open SoapMaker. If requested, enter your name and registration number as noted in step 1b.
5. If your data (recipes, supplies, etc.) are not showing, restore your latest backup copy using the Restore Data command under the File menu.

When you first run the downloaded SoapMaker installer you may see a warning saying Windows protected your PC or Windows prevented an unathorized app from starting!.
If you see this message, just click the More Info link and then click Run Anyway.

If you failed to do this initially, follow these steps:

1. right-click the SMinstaller icon and choose Properties from the pop-up menu.
2. On the General tab, if there is a Security section at the bottom with a button labeled UNBLOCK, click this and then click OK.
3. Right-click the SMinstaller icon again and choose Run as Administrator.

The SoapMaker licence agreement entitles you to install SoapMaker on one or two computers for your own use.

If your computers are connected by a local network, you can set up a shared database so that either can access it. See the Users Manual topic Sharing your Database for instructions.

If your two computers are not network connected, the databases will be inconsistent unless you regularly copy the database files between computers using the Backup Data and Restore Data commands. Or use a cloud storage feature such as Dropbox or Google Drive>. NOTE: If your database is shared, only one copy of SoapMaker can be running at a time!

Open SoapMaker, and choose About SoapMaker under the Help menu.

If you are reinstalling SoapMaker and have forgotten your registration number, you can log in to your account - your registration name and number are displayed there.

The quantity of lye recommended for a particular recipe is calculated from the Saponification (SAP) values of each base oil in the recipe as determined by industry research. However, the SAP values for different oils can vary slightly between different manufacturers and even between different batches from the same manufacturer. The SAP values used by SoapMaker are averages of the data from a number of sources.

There is no way of knowing the exact SAP value for your particular oils except to actually measure them, and this is beyond the capability of most home-based soap makers. So don't be concerned about minor discrepancies between different calculators - there is no absolute "bible" of SAP values. We recommend using a lye discount of at least 4% to ensure there is some margin for error.

Water amounts are not critical, and should be set to suit your process and any additives. As a starting value, SoapMaker suggests enough water to make a 30% lye solution (based on the un-discounted lye amount). If you already have a recipe that works from another calculator, simply adjust the water in SoapMaker to match using any of the three methods provided for specifying water quantity.

There is no universal standard in the way industry sources state saponification (SAP) values. However, it is fairly common to see SAP values stated in grams of potassium hydroxide (KOH) per kilogram of oil.

SoapMaker makes use of SAP values stated in grams of sodium hydroxide (NaOH) per gram of oil. To make sure you know how to deal with SAP values, and to convert if necessary, please see the users manual topic Understanding SAP Values in the Reference section.

Shortening manufacturers consider their recipes to be trade secrets, so we have used an educated guess to determine the properties. For US shortening, we used an equal blend of Palm, Soybean, and Cottonseed oils. For Canadian shortening, we used a 30/70 blend of Palm and Soybean. Crisco consists of a blend of soybean oil, fully hydrogenated palm oil, and partially hydrogenated palm and soybean oils. 100% soy shortening is made from partially hydrogenated soybean oil.

If you know the proportion of different oils in the shortening you use, you can easily calculate the properties, and add a new custom oil as follows... Say you use shortening which is 25% Palm and 75% Soy. You can add a new oil called 'my shortening' and calculate the properties from those which SoapMaker shows for each of the constituent oils. For example, to calculate the SAP value for your shortening:

my shortening SAP = (0.25 x Palm SAP) + (0.75 x Soy SAP)

Do the same for all the other properties.

Whole goats milk contains only about 4% fat, so even if you replace all the water in a recipe with goats milk, it will have a very small effect on the amount of lye. For this reason, we did not include goats milk in SoapMaker's list of base oils. For example, if you made a tallow recipe and replaced all the water with goats milk, it would require only 1.6% more lye.

You can define goats milk as an additive, and include it in your recipes in the Additives section. Check the Adjust Water box to reduce the calculated water amount accordingly. Goats milk can be used to super-fat, or you can reduce the lye discount by one or two percent if you prefer.

Lanolin is a waxy substance, with only a tiny percentage of the fatty acids we normally use to calculate the numbers for SoapMaker's graph. The SAP value is 0.075 which is only about half of that for a typical soap-making oil. For these reasons, we suggest Lanolin be treated as an additive rather than a base oil in your recipes. If you prefer to add it to your base oils list, you can use the SAP value above, but it will not contribute to the graph numbers. The specific gravity of lanolin is 0.9.

The specific gravity (SG) of a substance is the ratio of its density to that of water. SoapMaker uses SG to implement several features which require converting between weight and volume:

1. You can record your supply purchases (and track your stock) by volume instead of weight if that's how you buy them.
2. You have the option to enter recipe quantities in volume units (cups, Tbsp, ml, etc.) and SoapMaker will convert to weight units (e.g. oz, lbs, grams).
3. You can specify your product size in volume units (e.g. fl oz, ml)
4. You can have SoapMaker resize a recipe to fit a mold volume.

If you never use any of these features, and only deal with weight measures, then you don't have to be concerned with SG. You can just enter 1 as the SG for all your additives. If you need accurate SG values, the Users Manual contains a list of common ingredient SGs, and instructions for measuring them yourself. Or you can search the web.

NOTE: Recipe ingredients like powders or flakes should never be entered by volume. The conversion to weight will be incorrect because of trapped air in the quantity. Always use weight measures for this type of ingredient.

Batch numbers are assigned automatically and can't be changed because this would affect the integrity of the database. If you delete or cancel the most recent batch, the number will be re-used. However, if you delete an earlier batch, you cannot re-use the number.

This can happen if you have edited the batch stock for that location and set the quantity to zero. When you do this, SoapMaker deletes the batch record for that location so you don't end up with many orphan records in your database.

If you need to edit the invoice, you first have to re-create a temporary record by transferring some stock from that batch home location to the customer location. Then you can edit the invoice, and when done, transfer the stock back to the Home location.

This suggests somehow the window location is outside the screen limits. To fix this, you need to change the directory as follows...

1. Restart your computer to make sure SoapMaker is not running.

2. Open the Registry Editor as follows (be careful to change only the items described below!)
- Click in the Windows Search bar in the lower left corner of your screen.
- type Run and press Enter - this will open the 'Run' window.
- Where it says 'Open', type RegEdit and press Enter.
- Click 'Yes' when asked if you want to allow changes.

3. When the Registry Editor has opened, click the little + signs to Expand...
    - HKEY_CURRENT_USER
        - Software
            - VB and VBA Program Settings
                - SoapMaker3
                    - Windows

4. Right-click the SoapMaker3 Windows item and choose Delete.

5. Close RegEdit.

Now you can launch SoapMaker and it should work correctly.

It may be that your virus checker is messing with the file when you download it. I suggest you uninstall SoapMaker, turn off your virus checker temporarily, and download the latest version of SoapMaker again. Try installing and running that, and then turn your virus checker back on.

If you no longer want to keep SoapMaker on your computer, you can uninstall it by following these steps:

1. Open your Windows Control Panel (Type 'Control Panel' in the Search bar at the bottom left of your screen, then click the Control Panel app icon.)
2. Click the Programs and Features item
3. Scroll down to find the SoapMaker item
4. Right-click it and choose Uninstall from the pop-up menu

If desired, you can also delete the folder containing your database. If you have not used the Move/Share Database feature, your database is stored in this folder:

C:\Users\\AppData\Roaming\SoapMakerData

SoapMaker version 2.x is no longer supported. But you can purchase the latest version and then import your current database so you won't lose anything.

If your current database version is lower than 3.2 it will need to be updated before you can import it. To see your database version, open your current SoapMaker 2 and choose About SoapMaker under the HELP menu. See where it says Data ver X.X and check whether X.X is at least 3.2. If it is older than this, you can update it as follows:

1. Save a backup copy of your database in a known location (e.g. in a folder on your desktop) using the Backup Data command. This way it will not affect your working database. The saved database file must be named SOAPDATA.MDB.
2. Download the database patcher to the same folder...
   Download Database Patcher...
3. Open the patcher to run it. You may see a message saying...
   Windows prevented an unathorized app from starting!
   If you see this message, click the More Info link and then click Run Anyway.

After you have completed running the patcher to update your database file, you can then import the data into your new SoapMaker 3 - see the topic Importing your 2.x database in the new Users Manual for instructions.